Uniquely Emu Products, Inc. Money Back Guarantee and Return Policy
At Uniquely Emu Products, our number one priority is customer satisfaction. We are proud of our superior level of customer service, which is why we offer the following iron-clad guarantee:
If you are not fully satisfied simply return the unused portion in the original container within 60 days of the date of your order and we will gladly refund the purchase price less shipping and handling charges.
Return Policy Terms:
- Return policy excludes quarts, gallons, buckets, and barrels unless unopened or defective. For safety reasons the empty plastic bottles and pumps that we sell are not returnable.
- Unlike some of our competitors we do not charge restocking fees on normal retail orders!
- Restocking fees may apply on custom orders, wholesale orders, and large volume orders.
- If you returning more than one of the same item a refund will only be given for one opened container. All unopened containers will be eligible for a full refund.
- If you are returning an item originally purchased as part of a collection, kit, or other special offer a refund will be issued for the single item less the original discount.
- Refunds will be processed upon our receipt of the returned items.
- Refunds will be processed back to the payment account that was charged for the original purchase. If the order was paid for by check or money order a refund check will be mailed to you at the billing address originally supplied to us.
- Please allow one to two weeks for your refund to process.
- We must receive all returns within 60 days of the date of your original sales receipt.
- Uniquely Emu Products, Inc. reserves the right to modify these terms at any time at our discretion.
Return products to:Uniquely Emu Products, Inc.
510 W. Madison St.
Ottawa, IL 61350
For more information please contact us:
- Phone Toll Free 1-888-383-9513
- Phone 1-815-434-5726
- Fax 1-815-434-3987