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At Uniquely Emu Products we pride ourselves in our Customer Service. This section is a compilation of some of our customer's most common questions, and will be consistently updated as new questions are posed. If your questions are not answered by this section, don't hesitate to call us toll-free at 1-888-383-9513 and speak to one of our knowledgeable customer service staff.

Frequently Asked Questions Table of Contents:

Product Questions:
     Pure Emu Oil
           How can I tell if my Emu Oil is high quality?
      Pain Management
           What is the difference between the pain relief products?
           What is MSM?
           What are Glucosamine & Chondroitin?
           What are COX-2 Inhibitors?
     Animal Basics
          What if my pet licks the Emu Oil?
          What if my pet ingests some Emu Oil?
     Hair Care
          What is the difference between Revitalizing and Rejuvenating Shampoo?
     Egg Shells
          What's the difference between Grade A and Grade B?

Distributor Questions:
How can I become a distributor?

Website Questions:
Is your website secure?
Why isn't your entire website secure?

Pure Emu Oil

How can I tell if my Emu Oil is high quality?
Look for the American Emu Association certification seal. Click here to see a sample.

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Pain Management

What is the difference between the pain relief products?
Click here to see a comparison chart

What is MSM?
MSM stands for "methysulfanylmethane" and is a natural organic source of sulfur, well known to alternative medicine reportedly as a highly effective, nontoxic substance used to reduce arthritis pain, stiffness and inflammation of tissue. Found in all living organisms, MSM is crucial to body function and structure and aids the body in creating and repairing cells enabling the body to heal itself on a cellular level rather than covering up symptoms. MSM is an important nutrient----- a trace mineral that "carries a big stick." MSM is an integral component of MaXXiRub.

What are Glucosamine & Chondroitin?
Glucosamine & Chondroitin are compounds naturally occurring and found in the connective tissues of the body, including the cartilage that covers the ends of bones in the joints. Laboratory studies suggest that these compounds may inhibit the breakdown of cartilage and may have the potential to help buildup cartilage. Glucosamine has also been shown to have unique anti-inflammatory effects. Early results show Chondroitin also seems to work as an anti-inflammatory and reduce pain. Liberal amounts of Glucosamine and Chondroitin are included in the MaXXiRub formulation.

What are COX-2 Inhibitors?
"COX" stands for cyclooxygenase, an enzyme that controls inflammation. This enzyme was discovered in 1976, but it was not until 1991 that scientists realized that there were actually 2 enzymes which they named COX-1 and COX-2. COX-2 is the enzyme that is found mostly at sites of inflammation, while COX-1 has other functions in the body, like maintaining the stomach lining. That is why drugs like asprin which are non-selective and inhibit both COX-1 and COX-2 are irritating to the stomach. COX-2 inhibitors are selective in that they mostly inhibit only the production of COX-2 which is actually the enzyme that causes the inflammation. COX-2 inhibitors are an integral component of MaXXiRub.

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Hair Care

What is the difference between Revitalizing and Rejuvenating Shampoo?
The Rejuvenating products and Face & Body Cleanser are SLS free. SLS is an abbreviation for Sodium Laurel Sulfate. SLS is a detergent that is put into many products that produce lather, like soap, shampoo, and even toothpaste. For some people SLS can cause rashes and other skin irritations. For those people, or for those who want a more natural solution to hair care, we offer the Rejuvenating line of hair care products.

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Animal Care

How do I keep my pet from licking the Emu Oil off when I apply it?
Try applying the emu oil just before feeding or walking your pet. Emu oil will penetrate in a matter of minutes, and by the time they think of licking the oil again it should have had time to penetrate.

What if my pet ingests some Emu Oil?
Don't worry! Emu Oil is nontoxic. As a matter of fact, it would be a healthy addition to your pet's diet.

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Egg Shells

What's the difference between Grade A and Grade B?
Grade A egg shells are great for displaying the eggs their natural state or if you looking for the best quality. Grade B egg shells may have slight blemishes, such as scratches, stains, natural blemishes, etc. They are not cracked or broken in any way. Grade B egg shells are mostly used by artists for painting or carving where these blemishes are covered up.

Distributor Information

How can I become a distributor?
For information on how you can become a distributor, please visit our distributor section here

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Website Questions

Is your website secure?

YES! When you are ready to check out you will be transferred to a secure connection before you give us any sensitive information about yourself. The checkout process is protected by powerful 256Bit AES Encryption Technology to ensure that all data is safe.

That's
115792089000000000000000000000000000000000000000000000000000000000000000000000000000
different combinations!

This technology is so powerful, the NSA requires it to protect sensitive national security data.

From the CNSS Policy No. 15, Fact Sheet No. 1
National Policy on the Use of the Advanced Encryption Standard (AES) to
Protect National Security Systems and National Security Information:

"(6) The design and strength of all key lengths of the AES algorithm (i.e., 128, 192 and
256) are sufficient to protect classified information up to the SECRET level. TOP
SECRET information will require use of either the 192 or 256 key lengths. The
implementation of AES in products intended to protect national security systems and/or
information must be reviewed and certified by NSA prior to their acquisition and use."

There are 2 easy ways to make sure that your order is secure on any website.
First look at the Internet address for the page that you are on when you are submitting sensitive information. The Internet address should be displayed in the address bar at the top of the screen. Make sure that it starts with "https://" like this: Unsecure pages start with "http://", you guessed it, the "s" stands for "secure".

Another easy way is to look at the bottom of your browser for a lock icon. Here's what it should look like in a few popular browsers:

Microsoft Internet Explorer:
Mozilla Firefox:
Netscape Navigator:

Why isn't your entire website secure?
SSL Encryption is only necessary when submitting sensitive information. Therefore, an encrypted connection will be initiated only when you begin the check-out process.

Email our Web Master with questions or comments about this web site.
Copyright ©1998-2009 Uniquely Emu Products, Inc.

* Disclaimer: The content of this site is for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.