At Uniquely Emu Products we pride ourselves in our Customer Service. This section is a compilation of
some of our customer's most common questions, and will be consistently updated as new questions are posed. If your questions are not answered by this section, don't hesitate to call us toll-free at 1-888-383-9513 and speak to one of our knowledgeable customer service staff.
Frequently Asked Questions Table of Contents
What's the difference between regular emu oil and ultra clear emu oil?
You can find a breakdown of the emu oil types here
In a nutshell, CLEARLY EMU™ Ultra Clear emu oil is better at reducing inflammation than the regular oil and also absorbs into the skin quicker.
How can I tell if my emu oil is high quality?
Emu oil can vary significantly from batch to batch. One of the first things to do is to look for the American Emu Association certification seal.
This means that the oil has been tested at the time of processing by an independent third party to verify that it meets or exceeds the Emu Oil Trade Rules
. You can learn about AEA Certification here
Is your emu oil odor free?
Yes, our emu oil is considered odor free. There is a lot of emu oil on the market today, however all too often it is either not processed correctly, has gone rancid, or is mixed with essential oils to hide a bad smell. All fresh, high quality, AEA Certified
emu oil should be pure emu oil that is odor free.
What is the difference between the pain relief products?
What is MSM?
MSM stands for "methysulfanylmethane" and is a natural organic source of sulfur, well known to alternative medicine reportedly as a highly effective, nontoxic substance used to reduce arthritis pain, stiffness and inflammation of tissue. Found in all living organisms, MSM is crucial to body function and structure and aids the body in creating and repairing cells enabling the body to heal itself on a cellular level rather than covering up symptoms. MSM is an important nutrient----- a trace mineral that "carries a big stick." MSM is an integral component of MaXXiRub
What are Glucosamine & Chondroitin?
Glucosamine & Chondroitin are compounds naturally occurring and found in the connective tissues of the body, including the cartilage that covers the ends of bones in the joints. Laboratory studies suggest that these compounds may inhibit the breakdown of cartilage and may have the potential to help buildup cartilage. Glucosamine has also been shown to have unique anti-inflammatory effects. Early results show Chondroitin also seems to work as an anti-inflammatory and reduce pain. Liberal amounts of Glucosamine and Chondroitin are included in the MaXXiRub
What are COX-2 Inhibitors?
"COX" stands for cyclooxygenase
, an enzyme that controls inflammation. This enzyme was discovered in 1976, but it was not until 1991 that scientists realized that there were actually 2 enzymes which they named COX-1 and COX-2. COX-2 is the enzyme that is found mostly at sites of inflammation, while COX-1 has other functions in the body, like maintaining the stomach lining. That is why drugs like asprin which are non-selective and inhibit both COX-1 and COX-2 are irritating to the stomach. COX-2 inhibitors are selective in that they mostly inhibit only the production of COX-2 which is actually the enzyme that causes the inflammation. COX-2 inhibitors are an integral component of MaXXiRub
How do I keep my pet from licking the Emu Oil off when I apply it?
Try applying the emu oil just before feeding or walking your pet. Emu oil will penetrate in a matter of minutes, and by the time they think of licking the oil again it should have had time to penetrate.
What if my pet ingests some Emu Oil?
Don't worry! Emu Oil is nontoxic. As a matter of fact, it would be a healthy addition to your pet's diet.
What is the difference between Revitalizing and Rejuvenating Shampoo?
The Rejuvenating Shampoo
, Rejuvenating Conditioner
and Energizing Face & Body Cleanser
are SLS free. SLS is an abbreviation for Sodium Laurel Sulfate. SLS is a detergent that is put into many products that produce lather, like soap, shampoo, and even toothpaste. For some people SLS can cause rashes and other skin irritations. For those people, or for those who want a more natural solution to hair care, we offer the Rejuvenating line of hair care products.
For those who aren't sensitive to SLS, we offer the Revitalizing Shampoo
and Revitalizing Conditioner
, which are specially formulated with emu oil and other natural ingredients to moisturize and repair damaged hair.
What's the difference between Grade A and Grade B?
Grade A egg shells are great for displaying the eggs their natural state or if you looking for the best quality. Grade B egg shells may have slight blemishes, such as scratches, stains, natural blemishes, etc. They are not cracked or broken in any way. Grade B egg shells are mostly used by artists for painting or carving where these blemishes are covered up.
Why don't you ship egg shells internationally?
Due to government regulations, egg shell exports (even for one shell) take around 6 months and $150 in fees. Since this is prohibitive for most of our customers we regret that we no longer have an export license for egg shells.
How can I become a distributor?
We have several different programs for individuals and companies that are interested in distributing our products. You can find out about our distributor programs and request more information here
How do I redeem a coupon?
- Once you've entered the checkout process, after the screen with your billing and shipping information, you will see your shipping and payment options.
- At the top of that screen you should see the coupon redemption form, which looks like this:
- Enter the coupon code and click "Redeem". Your basket should refresh and reflect the discount.
- Select your shipping and payment type, and click the "Continue" button. On the next screen you can enter your payment information and complete checkout.
If you're still having problems, don't hesitate to call us toll-free at 1-888-383-9513 or email firstname.lastname@example.org
Is your website secure?
YES! When you are ready to check out you will be transferred to a secure connection before you give us any sensitive information about yourself. The checkout process is protected by powerful 256Bit AES Encryption Technology to ensure that all data is safe.
You can click this logo to verify our Security Certificate
This technology is so powerful, the NSA requires it to protect sensitive national security data.
From the CNSS Policy No. 15, Fact Sheet No. 1
National Policy on the Use of the Advanced Encryption Standard (AES) to
Protect National Security Systems and National Security Information:
"(6) The design and strength of all key lengths of the AES algorithm (i.e., 128, 192 and
256) are sufficient to protect classified information up to the SECRET level. TOP
SECRET information will require use of either the 192 or 256 key lengths. The
implementation of AES in products intended to protect national security systems and/or
information must be reviewed and certified by NSA prior to their acquisition and use."
There are 2 easy ways to make sure that your order is secure on any website.
First look at the Internet address for the page that you are on when you are submitting sensitive information. The Internet address should be displayed in the address bar at the top of the screen. Make sure that it starts with "https://" like this: Insecure pages start with "http://", you guessed it, the "s" stands for "secure".
Another easy way is to look for a lock icon somewhere in your browser. The icon is usually either in the address bar on top, or at the bottom of the browser.
Why isn't your entire website secure?
SSL Encryption is only necessary when submitting sensitive information. Therefore, an encrypted connection will be initiated only when you begin the check-out process.